We hold as little as we can.

1. What we never collect

• Your private key or seed phrase. Generated and stored on-device, in the OS secure enclave (iOS Keychain, Android Keystore, or the equivalent in the browser extension). It never touches our servers.
• Your wallet password or biometric data. Unlock happens entirely on your device.

2. What we collect, and why

App telemetry

Anonymized usage and crash data so we can fix bugs and prioritize features. We don’t link telemetry to your wallet address. You can opt out in Settings.

Marketing site

If you sign up for the newsletter, we store your email address and the timestamp of your signup. That’s it. We use it to send you product updates and security advisories. Unsubscribe at any time using the link in any email.

Card program (if you opt in)

Issuing a Visa card is a regulated activity. To order a card, our issuing partner will collect KYC information (name, address, ID document, date of birth) directly from you. Liquid receives only the minimum metadata required to display your card status and transactions; sensitive PII stays with the issuer.

Support requests

When you email us, we keep the email contents and any attachments long enough to resolve your issue. We delete support tickets that have been closed for more than 12 months.

3. What is on-chain is on-chain

Everything you sign and broadcast — sends, swaps, perp trades, card top-ups, bridges — is recorded on a public blockchain forever, by design. Liquid does not control that data and cannot remove it. Treat your wallet address as semi-public.

4. Third parties

We use a small set of vendors to operate the product:

• RPC providers (Alchemy, Helius, dRPC and similar) to read on-chain state and broadcast transactions. They see the requests you make from the app.
• Price data providers (CoinGecko, exchange APIs) to show prices on the home screen.
• Transaction simulation (Blockaid / Alchemy Simulation) to warn you about malicious calls before you sign.
• Email delivery for the newsletter and account-level notifications.
• Card issuer for the Liquid Card, when you opt in.

We pick vendors that minimize data we have to share and we never sell your data to anyone.

5. Cookies and the marketing site

liquidoc.xyz uses strictly necessary cookies only — for example, to remember your theme preference. We do not run third-party advertising trackers on the marketing site.

6. Your rights

Subject to applicable law (GDPR / UK GDPR / CCPA and similar), you can request a copy of the limited data we hold about you, ask us to delete it, or ask us to correct it. Email legal@liquidoc.xyz and we’ll respond within 30 days.

7. Children

Liquid is not directed at children under 18. If we learn we have collected data from a child, we delete it.

8. International transfers

We may process data in the United States and the European Union. When we transfer data across borders, we rely on standard contractual clauses where required.

9. Changes

We will update this page when our practices change. The “last updated” date in the sidebar reflects the most recent revision.